FAQ

How do I order?  >
Is there a minimum order quantity?  >
How do I set up my artwork?  >
Can you provide a layout template for my banners?  >
Can I obtain layout help?  >
Do you provide digital proofs?  >
Are delivery costs included in product prices? >
When will I get my Banners?  >
How do I get notification on shipments?  >
What are your office hours?  >
What is the average response time for questions?  >
Who are our clients?  >
How do I report a damaged shipment?  >
What if I need to return a product?  >
What if I lose or damage any of my hardware?  >
How does the refund or returns process work?  >
What is your return policy?  >
 


Q: How do I order?

A: Simply email us at production@pop-print.co.uk or call during office hours. We will take your order and email an invoice to you. We accept payment by cheque, internet transfer, debit or credit card (please note credit cards incur a surcharge of 1.5%). If you need to contact us after hours, please email us and we'll get back to you as soon as we can. ∆ back to top


Q: Is there a minimum order quantity?

A: Yes - one! We can print as many or as few as you need. ∆ back to top


Q: How do I set up my artwork?

A: Please take a look at our Artwork Instructions. ∆ back to top


Q: Can you provide a layout template for my banners?

A: Please just set your artwork up at full size with 5mm bleed, no template needed . ∆ back to top


Q: Can I obtain layout help?

A: If our FAQ and Artwork instructions don't answer all your questions we can generally guide your designers through the requirements if needed. We don’t originate any design origination ourselves. ∆ back to top


Q: Do you provide digital proofs?

A: Yes, we can email a pdf/jpeg for you to check for layout, spelling, quantities and colour reference labels to be checked.  Please note that the colours you see on screen may not be a true representation of the printed colour as not many people have their screens and printers calibrated.  This is why we ask you to check colours to the colour reference labels.

If you would like to see a printed proof/swatch this is available at an additional cost of £25 per proof.  ∆ back to top


Q: Are delivery costs included in product prices?

A: No delivery cost will be quoted for you as a separate item to your print requirements ∆ back to top

 

Q: When will I get my Banners?

A: Typically within 7 working days from cleared payment and receipt of approved artwork. ∆ back to top


Q: How do I get notification on shipments?

A: A delivery date will be confirmed on receipt of artwork (this is typically 7 working days). Proof of Delivery (POD) can be supplied should goods not be located at required delivery address. If this is the case please email production@pop-print.co.uk. Please remember to quote your invoice number. ∆ back to top


Q: What are your office hours?

A: Our office is open Monday to Friday, 9.30 a.m. - 4.30 p.m. Emails will be answered within 48 hours. ∆ back to top


Q: What is the average response time for questions?

A: We'll reply to you as quickly as we can. Please allow up to 48 hours for an email response: phone calls will get instant person-to-person response during Customer Service hours. ∆ back to top


Q: Who are our clients?

A: We'll support your requirements regardless of the size of your budget - our clients range from small businesses to major blue chip companies and everyone in between such as advertising agencies, marketing departments, retail companies, service industries, charities, enthusiast clubs, government agencies and many more. ∆ back to top


Q: How do I report a damaged shipment?

A: If something should arrive damaged or not arrive at all, please inform us immediately.  If our products arrive damaged, it's important that you bring it to our attention immediately and photograph the damaged packages, as we will need this for our claims process. Please remember to quote your invoice number. ∆ back to top


Q: What if I need to return a product?

A: We only accept returns on incorrectly manufactured products. ∆ back to top


Q: What if I lose or damage any of my hardware?

A: You can purchase more hardware at any time by calling us on 01189 762616 ∆ back to top


Q: How does the refund or returns process work?

A: If an item is to be returned, contact us immediately to discuss your reason for a refund or exchange. If there is an error on the artwork but it matches the proof you approved, we will work with you to correct the problem at an additional cost. It is the customer's responsibility to ensure the proof they are approving is correct. If we find your claim to be valid, you may return the item to us for an exchange. ∆ back to top


Q: What is your return policy?

A: Our Quality Assurance Department endeavours to ensure that your products arrive in the condition you’d expect. Generally products are not subject to returns or refunds unless there is an obvious material or manufacturing defect. In this case you will have the option to have the order re-made free of charge or collect a refund if agreed to. POP Print Ltd will fully investigate the cause of the problem prior to any refund or exchange.


If any products are altered in any manner subsequent to delivery, POP Print Ltd will not be responsible for any damage incurred during the application of the product. In addition, Pop Print Ltd can not be held responsible for any damage incurred to the banners should the customer utilize the banners in a manner contrary to the recommended usage and setup guidelines. All returns require authorization before being accepted. ∆ back to top

 

 

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